Try a "circle of friends" event to build referrals

December 31, 2009 at 07:00 PM
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Q: Is there anything new out there for producers to build their sales? Or is it all "tried and true?"

A: Many producers are successfully using what we call "circle of friends" events. These are brilliant ways to build referrals in order to build business. You invite clients for a briefing on the economy and market conditions that might affect their retirement accounts and ask them to bring their friends who could also benefit from the information you have to share. Follow up each invitation with a personal phone call to each attendee. Your closing ratio could be about 85 percent from those guests who attend. Your current cost per public seminar attendee may be about $600 per appointment. Using circle of friends events can bring that to around $50.

Q: You mention frequently in seminars about the growing female market. Can you give a brief overview on selling to them?

A: Women have been an overlooked market until just recently. Over time, financial and insurance professionals have focused on building relationships with the male in the partnership and not paid much attention to the female. I spoke at a large annuity meeting last January that sells through wirehouse brokers. After my speech, a senior VP at a wirehouse said he estimated that 87 percent of women widowed this year will move their portfolio to another firm they trust. This means that the relationship is usually with the husband, not the wife. Also women are more risk-averse and focused on the long term, but they do represent a significant percentage of most large-item purchases in America. Their inclination is to protect against disaster and to focus on their kids and grandkids. Most male producers will sell as if a man were on the other side of the table. Yet women buy differently, and if a producer learns that, he can successfully build a relationship that can lead to sales.

Q: If producers could do one thing better to close more sales, what would it be?

A: I'd say they should get better at reading people. Many producers don't push at the right time or back off at the right time because they can't read the signals well enough. Every potential client will send buying signals or stress cues. If the prospect breaks eye contact, if he blinks more than 40 times per minute or if he rubs his forehead from side to side, these may be signs of "buyer stress." When you are sitting across the table from a client, you need to read the cues. Otherwise prospects will say, "Let me think about it" in an attempt to avoid fighting an objection, and you will never know why they didn't buy.

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