Employees may be shying away from buying voluntary benefits that they don't understand.
Researchers at a unit of MetLife Inc., New York, have explored employee attitudes in a survey of 1,204 full-time employees, ages 21 and older, who are working full-time for companies offering benefits.
Although 22% of the employees surveyed said they were happy during their most recent open enrollment period, 49% of the employees said they felt confused or frustrated.
About 37% of the participants said they are confused by annuities, and 31% said they are confused by legal services plans.
