Five Secrets to Marketing to CPAs and Lawyers

September 30, 2007 at 04:00 PM
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Most financial advisors have experienced a CPA or lawyer acting as a "deal killer," one who tells the client not to implement the financial advisor's recommendation. As a result, many financial advisors conclude that they cannot market successfully to CPAs and lawyers.

Nothing could be further from the truth. Done well and systematically, marketing to CPAs and lawyers can generate significant and consistent new business for the financial advisor.

There are five secrets to marketing effectively to CPAs and lawyers:

(1) Understanding the CPAs' and lawyers' perspectives.

(2) Effectively explaining your relevance to them and their clients.

(3) Offering quality training that is relevant to them (not just you).

(4) Creating a venue for consistent networking and relationship-building.

(5) Staying in front of them with consistent and timely information that is relevant to them (not just you).

This article addresses the first secret: Understanding the other professionals' perspectives. What follows are generalizations that, in my experience, hold true for most CPAs and lawyers.

CPAs — safeguarding their role as "trusted advisor"

The CPA may be concerned about safeguarding accountant-client relationships. CPAs often feel that, because they have frequent and intimate contact with their clients through the accounting and tax return preparation function, the client comes to them first, placing special trust in them.

Therefore, many CPAs feel that they have a high responsibility to the client to protect the client's interests from insurance agents, financial planners, lawyers, and others who may be proposing planning techniques with which the accountant is unfamiliar or may find suspect.

Conservative by Nature

CPAs, like many lawyers, are also typically conservative by nature, and this conservatism may cause the CPA to reject or question a planning technique, particularly where the CPA does not understand the strategy.

"Not Invented Here"

In addition, CPAs suffer from what I'll refer to as "not invented here" syndrome: The inclination to reject an otherwise appropriate recommendation based upon a belief that the client will question the professional's competence. Thus, the client might ask, "If this is such a great strategy, why didn't my CPA make the recommendation?"

In reality, many CPAs are not used to proactive planning; they work retroactively, examining what the client has done already and attempting to minimize income taxes in this environment. However, by including the CPA in the strategy development process–before the financial advisor recommends the strategy to the client–the advisor can neutralize this fear and incorporate the CPA's valuable tax planning knowledge.

Some advisors refuse to engage the CPA or lawyer beforehand because they fear the other professional will "kill" the recommendation upfront. In my experience, with many CPAs it is easier to get their buy-in on the front end, rather than deal with them on the back end. This is because many CPAs (and some lawyers) have the perception that other advisors are merely a "product pusher," so it is important to address this perception head-on and as early in the planning process as possible.

Addressing the "Product Peddler" Misperception

To address this misperception, ask the client upfront if she has a trusted CPA whom she'll ask to review the planning recommendation. If the client says yes, ask the client for the name of the CPA and permission to include the CPA in the planning process–and seek her input often!

Lawyers

Like CPAs, many lawyers may not be aware of the more sophisticated techniques a financial professional brings to bear. And as with CPAs, the lawyer may have a bias against certain financial products or insurance. If the lawyer is not brought into the process until after the financial advisor has made a recommendation to the client, the lawyer may act as a "deal killer."

Perhaps it is a result of their conservatism, or perhaps it is a fear of being named a defendant in a lawsuit, but a small percentage of lawyers who don't understand a strategy will simply reject it as "inappropriate." A larger percentage, when faced with an unfamiliar strategy, will take time to learn about the technique before creating the documents, for example, that must be in place before insurance can be purchased through a new irrevocable life insurance trust (ILIT).

Oftentimes, clients abort good planning because the lawyer has taken too long to get everything accomplished. The lawyer may do this for an ostensibly good motive: He or she wants to understand planning techniques in order to feel comfortable giving the client the best counseling.

But if the lawyer drags out the process and fails to give the technique or the product fair or timely consideration, he or she can be doing the client a huge disservice because the window of opportunity, maybe even of insurability, may close. In that case, the lawyer will have made a decision that is potentially damaging to the client's interests. How can the financial professional avoid the express "no" or indecision?

Avoid Making the Lawyer a Scrivener

As with CPAs, one way to avoid the deal killer or indecisive lawyer is to involve the lawyer in the process as early as possible–and not relegate him or her to the role of scrivener. This happens when another advisor makes specific planning recommendations to the client, who then decides to move forward. The client or advisor will then seek to engage a lawyer to carry out the planning recommendation.

At that point, the financial advisor has relegated the lawyer to the role of scrivener, asking him to simply draft documents without in the process. This is analogous to a lawyer (who is not licensed to sell financial products) convincing the client that she should "buy term and invest the difference.

Conclusion

Consider the above as a starting point for a conversation with any CPA or lawyer; but it's just that, a starting point. Successful relationships revolve around trust; and a better understanding of the other's perspective is just the first step in establishing trust.

Jonathan A. Mintz, J.D., is executive director of The Advisors Forum, Manassas, Va. You may e-mail him at .

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