Nobody Else Does What We Do

August 31, 2005 at 08:00 PM
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I just got back to my office from an interesting juxtaposition of back-to-back industry conferences. First was the annual conference of the Financial Planning Association. This was followed by the Life Insurance Sales Mastery Forum, sponsored jointly by The National Underwriter Company and Harry P. Hoopis.

Life insurance agents are familiar with the sentiment expressed in the headline of this column. This is the embodiment of the credo of the religion of life insurance.

Stories containing this line or something like it usually pack quite an emotional wallop. LIFE's ad tagline is a good example: Life insurance isn't for the people who die, it's for the people who live.

There was an abundance of these stories at the Sales Mastery Forum. The appeal is powerful because stories about delivering a check to an emotionally devastated widow with small children shows not only how valuable life insurance is but also shows the power of what love can do (in this case the husband and father's love for his family).

In a career where one of the major facts of life is facing rejection, life agents need to get juiced periodically. Stories about how important their services are to the continued welfare of families allow them to recharge emotional batteries drained by rejection.

Speaking at the Sales Mastery Forum, Joe Jordan, a senior vice president at MetLife, talked about how important it is to live a life of significance and that this is what agents do. "Success is about you," he said. "Significance is the effect on others."

Life agents have owned and mined this turf for decades. It is one of the main turbos behind the Million Dollar Round Table, for instance.

But this turf is being co-opted (if not invaded) by a different set of advisors who are coming at it from a different angle.

Financial planners also are saying in their own way that "nobody else does what we do." And what they do, the implication is, is a lot more than peddle a product or come up with solutions based on a single product (that happens to pay a high commission). Because of this they are able to take a more holistic view of clients, this thinking goes.

This not-so-subtle slap at life insurance agents (who, after all, are competitors) is embodied in the FPA's list of the values it stands for: competence, integrity, relationships and stewardship.

It was rather fulsomely reinforced by Stephen Covey at the opening general session of the FPA meeting in San Diego. Covey, author of the wildly successful "The 7 Habits of Highly Effective People," has found an additional habit and written a book about it called "The 8th Habit: From Effectiveness to Greatness."

In any case, he gushed during his talk about how astounded and pleased he was to discover that the FPA's 4 values as listed above correlated so closely with the values of mind/vision, spirit/conscience, heart/passion and body/discipline that embody what people need to get to the 8th habit, "helping you find your voice so you can help others find theirs."

There were many planners who left the auditorium pretty juiced and feeling strongly that "nobody else does what we do."

Life agents, be vigilant.

Steve Piontek

Editor-in-Chief

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