NU Online News Service, March 28, 2005, 3:45 p.m. EST
TIAA-CREF shows a lot of R-E-S-P-E-C-T to customers, an industry consulting firm concludes.[@@]
Teachers Insurance and Annuity Association-College Retirement Equity Fund, New York, was the top-ranked life insurer in the way it treats online customers, according to the Online Customer Respect Study conducted in the first quarter of 2005 by the Customer Respect Group, Boston.
The study analyzed insurers’ online performance from the point of view of computer users visiting their Web sites.