NU Online News Service, Sept. 15, 2003, 12:15 p.m. EDT – EAssist Global Solutions Inc., San Diego, has released eAssist NetAgent 6.1, a package of products for managing communication with customers through the telephone, electronic mail and Internet-based chat systems.
New features in Version 6.1 include more flexible tools for sorting incoming e-mail and managing the flow of e-mail into customer service representatives' mailboxes, new tools that agents can use to send and track e-mail, and more tools for tracking the time that reps take to handle calls and chat sessions.
