NU Online News Service, Jan. 21, 3:23 p.m. – The New York state attorney general's Health Care Helpline handled almost 3,500 calls between Jan. 1, 2001, and June 30, 2002, according to a report from the attorney general's office.
One-quarter of the callers asked about getting and keeping health coverage, but 72% had problems with existing coverage, the attorney general's office says.
Twenty percent of all complaints arose from health plan mistakes in processing or paying claims, and 23% arose from health plan denials of coverage for care.
