Insurer Emergency Numbers

September 15, 2001 at 08:00 PM
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NU Online News Service, Sept. 15, 3:25 p.m. – Here are some insurance-related emergency telephone numbers that National Underwriter has received since terrorists struck the United States Sept. 11. If you have more telephone numbers we should put up, please e-mail them to us at [email protected], or leave them on the voice mail at 201-526-1243.

Aetna -

  • Life – 800-523-5065
  • Disability – 888-656-3338
  • Misplaced ID cards – 800-USAETNA

Aon -

  • Employee check-in: 866-256-4154
  • Employee hotline: 866-946-4357
  • Aon Risk Services clients: 847-953-4071
  • Aon Consulting clients: 800-438-6487
  • Aon Services Group clients: 818-227-3420

Chubb -

  • Non-workers' comp: 800-252-4670 (voice)
  • Non-workers' comp: 800-300-2538 (fax)
  • Workers' comp: 800-699-9916 (voice)
  • Workers' comp: 800-884-3946 (fax)

CIGNA Corp:

  • Employee Assistance Program: 800-554-6931 (CIGNA is paying for free access to this program for anyone who needs it. All prior authorization and referral requirements for managed care health plans suspended for in-network care until Friday Sept. 21.)

Empire HealthCare/Empire Blue Cross and Blue Shield -

  • Employee check-in: 866-761-8265
  • Members: The numbers on the back of membership cards should work

The Hartford Financial Services Group -

  • Employer and association life and disability: 888-563-1124
  • Individual life: 800-833-5575
  • Annuities: 800-862-6668
  • Property-casualty and workers' comp: 800-243-5860

John Hancock Life Insurance Company -

  • Claims: 617-572-6100

Kemper Insurance Companies -

  • Workers' comp, auto, general liability: 800-245-9927 (fax)
  • Workers' comp, auto, general liability: 800-7KEMPER (voice)
  • Commercial property: 866-329-6657 (fax)
  • Commercial property: 866-536-7767 (voice)

Life and Health Insurance Education Foundation -

  • Consumer hotline: 800-346-8200

Marsh -

  • Employee check-in: 12-345-6000

MetLife -

  • Tragedy-related claims: 800-MET-LIFE

New York State Insurance Department -

  • Consumer hotline: 800-339-1759

Oxford Health Plans Inc. -

  • Members: 800-444-6222
  • Employer groups/brokers: 888-201-4216
  • Providers/hospitals: 800-666-1353

The Phoenix Companies Inc.

Claims: 800-814-3692

  • Customer service: 800-628-1936

The Principal Financial Group -

  • Customer hotline: 877-540-9550

Prudential Insurance Company of America:

  • Life claims: 800-778-2255
  • Property-casualty claims: 800-437-3535.

RLI Corp. -

  • Customers and brokers: 309-692-1000, or 800-331-4929

Travelers -

  • Personal auto and home claims: 800-252-4633
  • Business property and auto claims: 800-238-6225

UnitedHealth Group -

  • Crisis support hotline: 800-336-3587 (New York)
  • Crisis support hotline: 800-667-8273 (outside New York) (UnitedHealth is paying or free crisis support for call callers.)

UnumProvident -

  • Special response unit: 888-655-6750
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