The industry is changing. You're not in control of all those changes, but there are unilateral steps to keep you ahead of them. Here are some questions to ask yourself and steps to take depending on the answers.
First, are your client-facing interactions consumer-friendly; that is, are they designed to be convenient for the consumer?
For example, e-signatures are becoming commonplace, and if you don't accept them, you're falling behind. It's time to get away from paperwork. If your company's processes are frustrating for advisors, they are likely even worse for the end clients — especially when you think about the overwhelming move among all consumers to get away from paper and do their business with a couple of clicks.
