Advisors often express their desire to be mentioned in the same breath as other respected professionals like lawyers, CPAs and physicians. Following that wishful analogy to its logical conclusion, Joe Halpern characterizes advisors' value to clients in light of the digital advice trend by wondering if, when you were ill, "have you ever gone to a robo-doctor?"
While acknowledging that advisors (and doctors) would do well to automate many rote procedures and lower-value processes in their practices, the founder and CEO of Exceed Investments said in a Thursday interview that advisors have "expertise in investing, expertise in financial planning" that justifies the fees they charge. Advisors should make use of institutional robo-advice platforms for clients with lower levels of assets, especially younger people whose income and assets are likely to grow in the coming years. Think of such a supportive robo-advisor, he says, as a "technology-enabled TAMP."
After all, "ultimately, doctors are making decisions for you" as a patient just as advisors make decisions for clients. Sticking with the analogy of doctors and advisors, Halpern asked whether it would make sense for a patient to tell a doctor what his disease was — to self-diagnose and then to pick his own medication or course of treatment — rather than following a process in which the doctor asks questions about the patient's condition, conducts tests, and then prescribes an appropriate course of treatment.
On a visit to ThinkAdvisor's New York office, Halpern suggested that the most valuable benefit of working with an advisor is the advisor's knowledge of human behavior, similar to the physician's knowledge of human anatomy and what is best — or harmful — to that human being. One example of an advisor's value is when it comes to accurately assessing a client's risk tolerance, he said. While risk tolerance questionnaires can be helpful, many individual investors would find it hard to self-assess their appetite for risk, especially outside of a specific context of time or place.
