We were less than a mile from the house when I pulled to the curb. Our minivan was packed for a three week road trip to the Utah parks. I had removed three seats to make room for all our stuff, but as I drove I sensed I had forgotten something. I lifted the back door and stared into the van. Instinctively I reached for the laptop case and started rummaging through it. The power cord was missing.
The computer was old and battery life was barely 45 minutes. It was 2001—the iPad was still eight years off and smart phones were prehistoric devices by today's standards. My laptop was the critical link in a chain that would allow me to be away from the office for three weeks while maintaining my business. Without the power cord I'd be dead in the water.
By our next vacation I had set up a simple packing list on Excel. Anytime I left home for even a brief trip, I opened it, made a few minor adjustments and nothing slipped through the cracks. While it's impossible to know what might have happened if I didn't have the list, if I consider how many times I've been in my car on the way to work and had to do a U-turn because I forgot something, then the benefit of the packing list is probably beyond measure.
We live in an investment world focused on—maybe obsessed with—big macro things: artificially low interest rates, the next bubble, European politics, climate change and a potential market crash. Admittedly, some of those big things are worth obsessing about. But of those that drive us to distraction, rarely if ever do they actualize anywhere close to our level of concern. It is the small stuff that we ignore, seemingly too trivial for our attention, where the power and leverage exists to change our future.
Atul Gawande's now famous book "The Checklist Manifesto" illustrates the power of a simple list: In 2001, Peter Pronovost, a critical care specialist at Johns Hopkins Hospital in Baltimore, created a checklist with just five items. These were procedures that doctors believed they were already doing, but in actuality they were missing at least one of them 30% of the time.
Pronovost convinced the hospital to give nurses authority to stop doctors if they missed any of the steps on the list. One year later line infections (a common problem in ICUs) had dropped to zero and the hospital calculated that eight people who might have died, didn't and the implementation of the checklist saved $2 million. Eight lives and $2 million saved. Cost of implementation: $0.00.
Pronovost expanded checklists into other areas: The share of patients who experienced untreated pain dropped from 41% to 3%; patients not receiving recommended care dropped from 70% to 4%, and the average length of patient stay in the ICU dropped by half. The magnitude of these changes was off the charts—unprecedented. But the medical establishment, far from embracing the changes, resisted them. Checklists ultimately became more common but, notwithstanding their success, their use in hospitals remains sporadic.
As Gerd Gigerenzer author of "Risk Savvy," has pointed out, a new drug similarly effective in reducing infection "would be trumpeted around the globe and every ICU would have large stacks of the drug, no matter what the cost."
Unequal Lists
At this point we might logically conclude that having a list—any list—is better than having no list. But that is not the case. Financial blogger Michael Kitces writes about financial planners who complain to him about their clients who aren't implementing their plans. Elsewhere I saw an estimate calculating the problem at nearly 30% of all plans. But Jeff London, a top financial planner on Long Island, told me that the only reason a plan wouldn't be implemented would be because it was a bad plan. Daniel Boorman, Boeing's checklist guru, comes to the same conclusion.
